From: ak@alshahba.com
Subject: Fwd: #4337251 Twitter Support: update on "Impersonation (reported by representative)
Date: 8 January 2012 10:22:17 GMT
To: sam@alshahba.com
Fares closed all your twitter accounts!
>>
We are clean... However, I will keep an eye on new accounts
for his Excellency, all accounts are closed except one which is anyway inactive since 257 days.
Yours,
Fares
>>
From: Wannanosaurus [mailto:notifications-support@twitter.zendesk.com]
Sent: Thursday, January 05, 2012 10:27 PM
To: no_username
Subject: #4337251 Twitter Support: update on "Impersonation (reported by representative) - asm550"
##- Please type your reply above this line -##
Wannanosaurus, Jan-05 12:26 pm (PST):
Hello,
Thanks for the report. We've checked the account, and it is not in violation of the Twitter Rules (https://twitter.com/rules) at this time. We encourage you to keep an eye on it. If the account posts any misleading information going forward, please let us know. Just reply to this email with a detailed description of the content, and we'll investigate further.
Generally, an account will not be removed if, for example, it happens to have the same name as you, includes no Tweets, or makes it clear that it is not affiliated with or actively attempting to deceive and mislead others. We do suspend accounts that are clear attempts at impersonation, but our team investigates to make sure there is an active violation of our rules taking place.
Thanks,
@Wannanosaurus
Twitter Trust and Safety
no_username, Jan-04 11:32 pm (PST):
Thank you very much - I just checked the profile again and the exact spelling is:
@Bashar_alAssad
It may be worth informing you that this account uses Arabic language and last tweeted 257 days ago - has 441 tweets, 33 followers and following 38 users.
Thanks
Fares
From: Wannanosaurus [mailto:notifications-support@twitter.zendesk.com]
Sent: Thursday, January 05, 2012 1:28 AM
To: no_username
Subject: #4337251 Twitter Support: update on "Impersonation (reported by representative) - asm550"
Wannanosaurus, Jan-04 03:27 pm (PST):
Hello,
We need to confirm the username of the account you are reporting in order to proceed. Please reply to this email with exact spelling of the username you're reporting. You can either provide the exact username (@safety) or a link to the user's profile page (http://twitter.com/safety).
Please note, if a user deletes their account or changes their username, you will see a "Sorry, that page doesn't exist!" message when you try to view the account.
Thank you,
Wannanosaurus
Twitter Trust and Safety
Fares Kallas, Jan-03 10:22 pm (PST):
Thank you very much for your support - I was earlier informed that the account @Bashar_ alAssad was removed but it seems still active. Thank you for your kind attention and advise.
Fares
Wannanosaurus, Jan-03 11:02 am (PST):
Hello,
Thank you for providing this information. We have removed the reported profile from circulation due to violation of the Twitter Rules (https://twitter.com/rules) regarding impersonation.
Thanks,
@Wannanosaurus
Twitter Trust and Safety
no_username, Jan-01 07:38 am (PST):
Thank you for your reply,
I would like to follow up on the following accounts:
- @AsmaAkhras
- @Plaid-alAssad
-@SyrianPresident
Thank you and best wishes,
Fares
From: Wannanosaurus [mailto:notifications-support@twitter.zendesk.com]
Sent: Wednesday, December 28, 2011 11:45 PM
To: no_username
Subject: #4337251 Twitter Support: update on "Impersonation (reported by representative) - asm550"
Wannanosaurus, Dec-28 2011 01:45 pm (PST):
Hello,
Which account are you following up about?
Thanks,
@Wannanosaurus
Twitter Trust and Safety
Fares Kallas, Dec-24 2011 01:13 am (PST):
Thank you, I checked the account and they are still active. Please advise
if all accounts are removed?
Wannanosaurus, Dec-23 2011 10:35 am (PST):
Hello,
Thank you for providing this information. We have removed the reported profile from circulation due to violation of the Twitter Rules (https://twitter.com/rules) regarding impersonation.
Thanks,
@Wannanosaurus
Twitter Trust and Safety
Fares Kallas, Dec-22 2011 12:44 am (PST):
Thank you for your email and update. Attached is the authorisation letter
to act on the accounts related to the His Excellency the President.
Regards,
Fares
Fares Kallas, Dec-21 2011 10:39 pm (PST):
thank you for your email, I assume I will hear from you regarding the
remaining violating accounts:
- @firstladyasma
-@Asmafirstlady
-@FirstLadysyria
-@Asma_AlAssad
-@Bashar_alAssad
- @bashiralassad
- @Plaid-alAssad
- @SyrianPresident
Thank you for your attention
Fares
Wannanosaurus, Dec-21 2011 01:37 pm (PST):
Hello,
Thanks for the report. We've checked this account @asm550 and it is not in violation of the Twitter Rules (https://twitter.com/rules) at this time. We encourage you to keep an eye on it. If the account posts any misleading information going forward, please let us know. Just reply to this email with a detailed description of the content, and we'll investigate further.
Generally, an account will not be removed if, for example, it happens to have the same name as you, includes no Tweets, or makes it clear that it is not affiliated with or actively attempting to deceive and mislead others. We do suspend accounts that are clear attempts at impersonation, but our team investigates to make sure there is an active violation of our rules taking place.
We have removed the reported profile @basharelassad from circulation due to violation of the Twitter Rules (https://twitter.com/rules) regarding impersonation. Your faxed ID has been shredded.
We have removed the reported profile @AsmaAkhrasAssad from circulation due to a violation of the Twitter Rules (https://twitter.com/rules). We have contacted the user once more and are requiring them to make changes to their account in order for the account to be reinstated, and to avoid potential confusion.
Thanks,
@Wannanosaurus
Twitter Trust and Safety
Wannanosaurus, Dec-20 2011 04:17 pm (PST):
Hello,
I did not receive any new faxes from you yet. I have previously responded to your fax on Dec. 16, 2011.
Thanks,
@Wannanosaurus
Twitter Trust and Safety
Fares Kallas, Dec-20 2011 03:48 am (PST):
I would appreciate to hear from you. We have sent you the required documents by fax and did not hear from you yet.
Thank you
Fares
Wannanosaurus, Dec-16 2011 01:49 pm (PST):
Hello,
Thank you for bringing this to our attention. Twitter users are allowed to create parody, commentary, and fan accounts, as outlined here:
https://support.twitter.com/articles/106373
In response to your report, we are sending an email to the user @AsmaAkhrasAssad with recommendations for more clearly marking the account as being unaffiliated. Please allow 72 hours for the user to make any necessary changes. After 72 hours have passed, if you would like to file a subsequent report about potential user confusion from the account, please reply to this email.
Thanks for the report. We've checked the account @asm550, and it is not in violation of the Twitter Rules (https://twitter.com/rules) at this time. We encourage you to keep an eye on it. If the account posts any misleading information going forward, please let us know. Just reply to this email with a detailed description of the content, and we'll investigate further.
Generally, an account will not be removed if, for example, it happens to have the same name as you, includes no Tweets, or makes it clear that it is not affiliated with or actively attempting to deceive and mislead others. We do suspend accounts that are clear attempts at impersonation, but our team investigates to make sure there is an active violation of our rules taking place.
We have removed the reported profiles from circulation due to violation of the Twitter Rules (https://twitter.com/rules) regarding impersonation. Your faxed ID has been shredded.
-@asmafirstlady
-@firstladysyria
-@asma_alassa
To proceed with accounts for President, please send documentary evidence that you have authority to act on your client's behalf (i.e., agent's agreement, power of attorney, etc.)
Thanks,
@Wannanosaurus
Twitter Trust and Safety
no_username, Dec-15 2011 01:41 am (PST):
Fax has been sent and confirmation required.
Thanks
Fares
From: Wannanosaurus [mailto:notifications-support@twitter.zendesk.com]
Sent: Thursday, December 15, 2011 2:39 AM
To: no_username
Subject: #4337251 Twitter Support: update on "Impersonation (reported by representative) - asm550"
Wannanosaurus, Dec-14 2011 04:39 pm (PST):
Hello
We are sorry that the fax machine is causing you an inconvenience. I have checked the fax machine and can confirm that everything is working properly at the time I am sending this email.
Please note that this policy is in place to prevent against false and/or unauthorized reports.
Rest assured that this faxed information will be shredded as soon as it has been used to confirm your report. Additionally, we will be able to bypass this step for any future reports. For security reasons, we are only able to accept this information via fax; our systems strip incoming email attachments.
If a fax machine is unavailable, you can send a fax from your computer for free through third-party services such as FaxZero (http://faxzero.com/), Popfax (http://www.popfax.com/), or efax (http://www.efax.com/).
Thanks,
@Wannanosaurus
Twitter Trust and Safety
no_username, Dec-14 2011 01:50 am (PST):
Dear Twitter Support,
It seems we are unable to reach you by fax. Please find enclosed the required documents.
Thanks
Fares
no_username, Dec-14 2011 01:49 am (PST):
Dear Twitter Support,
It seems we are unable to reach you by fax. Please find enclosed the required documents.
Thanks
Fares
no_username, Dec-13 2011 01:07 pm (PST):
Thank you for your email. The issue has not been resolved yet and I am at your request working with an attorney to respond to your emails and queries.
Thank you and will be writing to you shortly to follow up
Wannanosaurus, Dec-08 2011 11:39 am (PST):
Hello,
Thank you for bringing this to our attention. Twitter takes privacy matters very seriously. Thus, in order to process this request, we need to be in touch with either the person being impersonated or an authorized representative. As a reminder, parody impersonation accounts are allowed on the site as explained here: https://support.twitter.com/entries/106373
In order to avoid false and/or unauthorized reports, please provide a faxed copy of your client's valid photo ID (i.e., driver's license, passport) within 48 hours of receiving this email.
If you are unable to provide your client's ID, please fax all of the following:
* A faxed copy of your valid photo ID (i.e., driver's license, passport)
* A copy of your business card, AND
* Documentary evidence that you have authority to act on your client's behalf (i.e., agent's agreement, power of attorney, etc.)
Please fax the documentation to Twitter at 415-222-9958. Include your ticket number (#4337251) and write "Attention: Policy Support, Twitter Inc. -Wannanosaurus." We need to be able to see your full name and photo on the faxed ID. This is a United States number, so be sure to include the appropriate international dialing code if you're sending from outside the United States.
This information will be kept confidential, and will be promptly deleted once we have used it to verify your identity. We appreciate your cooperation. For security reasons, we are only able to accept this information via fax; our systems strip incoming email attachments. If a fax machine is unavailable, you can send a fax from your computer for free through third-party services such as FaxZero (http://faxzero.com/), Popfax (http://www.popfax.com/), or efax (http://www.efax.com/).
Thank you,
@Wannanosaurus
Twitter Trust and Safety
no_username, Dec-04 2011 03:18 am (PST):
Username of reported account: @asm550
Name of person or company: HE The President and HE the First Lady of Syria
Description: I am writing to you to seek your help and support with the below mentioned fraudulent twitter accounts purporting to be the President of Syria and The First Lady of Syria and we would like to officially request for these accounts to be removed or suspended. We believe that each of the following are clearly intending to mislead people via impersonation rather than act as spoof/humorous accounts:
- @asm550
- @AsmaAkhrasAssad
- @firstladyasma
-@Asmafirstlady
-@FirstLadysyria
-@Asma_AlAssad
-@Bashar_alAssad
- @BasharElAssad
- @bashiralassad
- @Plaid-alAssad
- @SyrianPresident
Please advise if you require any additional information from us; please also let me know when you expect action to be taken with regard to these accounts.
Thank you for your help and best regards
Job title: Director of Projects and Initiatives
Company name: Office of the First Lady
Company website (optional): http://www.mopa.gov.sy
Your relationship to person or company: Member of the Cabinet of He the First Lady
Full name: Fares Kallas
Email address: Twitter username (optional): n/a
Anything else? (optional): n/a